Agent Support
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      2. Resale Operations
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      Confirming a Showing

      These are the steps to follow when we receive a showing request and need to confirm the appointment.

      Instructions

      1. Log into ShowingTime and navigate to Dashboard > Showings Requested on Our Listings

      2. Click on the desired Not yet Confirmed Numbers for either Today, Tomorrow, or Beyond.

      3. Take steps indicated in the showing instruction to ensure the time works:

      • Call/Text Sellers: confirm if the time requested works for them

      • Auto-Confirm: the property is vacant and showings can be confirmed automatically

      • Forward to LA: send the showing request to the listing agent to confirm with the seller, the listing agent will let you know if the time works for the seller

      Important - Follow up via phone with Showing Agent if not received 2 hours & 1 hour before appointment

      Note: if it was a showing requested by ISA for an internal agent, do not send the form. The ISA is responsible for obtaining/completing the form.

      6. In ShowingTime, ensure there are showing instructions for the Showing Agent. If so, click Confirm on appointment with a note on the method you used to confirm i.e., text/call seller.