These are the steps to follow if a showing request has been made and it has to be cancelled because it does not work for sellers, or the listing agents, etc.
Instructions
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On ShowingTime navigate to Dashboard.
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Click the desired Confirmed Showing under Showings Requested on Our Listings.
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Click View/Modify.
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Click on the dropdown menu Cancel by… and select the Listing Agent, Co-listing Agent, or seller.
If the showing was cancelled by anyone other than the seller, you must call the seller to inform them.
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Click on the dropdown menu and select a reason for canceling and add any additional comments if you would like.
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Select Cancel Appointment.
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Reach out to the showing agent via phone or email and ask if they would like you to reschedule for a different time
Selecting Complete will remove the canceled Showing completely from Unconfirmed Showings. Selecting Incomplete will cancel the Showing but it will remain in Unconfirmed showings for possible reactivation.