---
title: CMA Best Practices
description: "CMA Best Practices/Scripting Prep: MIndset: Visit: CMA: Listing Presentation: Conclusion/Follow Up:"
---

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# CMA Best Practices

**CMA Best Practices/Scripting**

**Prep:**

- Call clients for introduction, appointment confirmation, and additional info on the property
- Prepare a market analysis on Matrix, pull comparables, save comparable pics/tabs etc.
- Use GeoWarehouse, MPAC for more information
- Research the neighborhood, schools etc.
- Grab some leave-behinds from the office (Grand Mag, flyers etc)
- Determine a price range for the property

**MIndset:**

- Always assume you are competing with another Realtor
- Dress professionally and for the property
- Be punctual, get to the property early and drive around the neighborhood
- Be focused (drive in silence or take 5 mins in your car before the meeting)
- Make sure your phones are off or on vibrate
- Be confident

**Visit:**

- Eye contact and speak with authority
- Introduce yourself and thank them for requesting the visit
- Take control, determine how the visit will proceed
- Do an initial tour
- Always take notes
- Listen to the client and speak less
- Get to know the client and observe what is in the house
- Understand what is the most important to them
- Focus on positives in the property
- Be genuine
- Ease their stress when they speak to items they are concerned about
- Refer to services we provide to mitigate their concerns
- Ask them why this house is great
- Ask why they bought the house
- Ask why they want to sell

**CMA:**

- Sit at the kitchen table or dining room table with the clients
- Bring comparables and know them well (bring printouts or have them up on your tablet/laptop)
- Gauge their reactions to the comparables you show
- Ask if they fall in the range that they had imagined
- Highlight the comparables that are closely related to their property (similar, proximity, recent sale)
- Speak to the current market state
- Speak to how many sales we’ve had to GTA buyers in the last year (incl. pre-con)
- Go into detail about the difference of being registered on TRREB vs just listing on TRREB
- Show recent sales that have gone over asking price
- Speak to how much money we have made for our clients this way
- Show off top 5 that have sold in the last year and how our strategy was better than other brokerages
- Use examples, such as other brokers will list really low to get 100K over asking to promote themselves, where we can list higher and get up to 250K over.
- Bring Rego up but don’t bring other brokerages down
- If get a sense that they don’t want to sell or are too surprised at the sale pricing, speak to other options (ie. investing with their equity, waiting a few months etc.)
- Speak about a price range and strategies to get to a number that they would be happy with.

**Listing Presentation:**

- Talk to each slide, rather than reading them
- Highlight marketing/social media (show examples)
- Explain TRREB and why it is so important for maximizing their profits
- Explain the “Team” aspect and why it’s different than other brokerages
- How they get more value from a Team brokerage
- Talk about staging and the consultation process
- Use statistics to back up our success
- Show sample videos/iguide/photos and explain how we are all-inclusive
- We are all on the same team with the same end goal
- My strength is not in marketing or videography, so we have experts on the team…..

**Conclusion/Follow Up**:

- Commission discussion (you get what you pay for, the value we bring vs others)
- Leave behinds (CMA package, marketing materials etc)
- Thank them again for the opportunity
- Set up a follow up before you leave (call or visit)
- Be humble and confident
- You hire us for strategy and for getting your property in front of the maximum # of people in order to maximize your profits

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