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As our Concierge, you will be the face and voice of our organization at our Kitchener location. This team member will provide unwavering support to our Sales team while cultivating a truly memorable experience for everyone who they interact with.
You will strive for quality, not quantity.
What You Do:
- Success in this role is receiving satisfaction and fulfillment by supporting our Sales team
- Greet clients at reception and assist with various requests including receiving deposit information
- Answer phones and provide a memorable experience to our clients
- Arrange showings for each property and confirm with clients and/or Sales Representatives
- Process transactions and offers as needed by managing the deals box (backup)
- Scan/Organize documents, while ensuring the data submitted is complete with all necessary information and all required signatures
- Communicate with Sales Representatives for missing information, confirm deadlines, and ensure our internal team understands the process
- Ensure the data submitted is complete with all necessary information and all required signatures
- Hours on google business
- Weekly team meetings
- Monthly company meetings
- Monthly agent meetings
- TV Wall setup through Splashtop for presentations - I can still do this from my laptop but it may be a bit challenging because I won’t physically see the screen
- Host monthly admin meetings - template in Canva
- Arm/disarm schedule updates for time changes/holidays with Sonitrol
- Building checkup for any maintenance requirements (interior & exterior) i.e., light out, take a pic and send to Karen to get maintenance
- Any pest related concerns, contact Saad @ service@terminicanada.ca
- Assist setting up computers for new hires
- Phone setup for new employees/extensions through fibernetics
- Parking concerns - if people are parking in our lot, take a picture & include in email to Karen - Also adding parking passes with YP currently so will be issuing them
- Temperature adjustments through Honeywell Home
- Any cleaning issues that require additional maintenance - Contact Ana
- Any additional cleaning supplies orders required - contact Citron on behalf of Ana
- Our cleaning supplies come in every 3 months but frequency may need to be adjusted through Citron
- Phone calls from potential vendors for cleaning supplies, promotions, window cleaning, IT companies
- Pedestal (storage under tasks) assignments for new employees
- Sonitrol issues (not arming, etc) - contact Jacqui - JPelissier@sonitrolontario.com
- Printer code setup
- IT escalations to Craig (wifi not working after resetting, TV wall system not working, speaker issues)
- YP Point of contact for Inspections, Hydro Notices, City, etc.
- AV Controller (for any sound control in the Real T Lounge)
- Security Camera troubleshooting with instructions from Craig
- Update sonos system as require - login on the master spreadsheet
- Printer issues - not working properly, lines on print - try cleaning the glass and if not working, unplug. Last resort - contact oe canada
- Snow Removal - I personally haven't had to deal with any issues but Brittany mentioned there may be some communication required for any additional removal
- Shred-it - set to every 3 months in Cambridge and monthly in Kitchener but frequency may need to be updated if we are using more paper, etc.
How you add value:
- Flexibility by adapting to shifting demands
- The willingness to learn new programs, and a desire to want to do more
- Ability to work collaboratively within a small team and handle conflicting priorities from various stakeholders
- Can work both in-person and remotely as needed
- Will organize and prioritize tasks based on deadlines while working in a fast-paced environment
- A desire for a rewarding 9 a.m. to 5 p.m. Monday through Friday career
- You live and breathe a customer-first mindset
- You are Humble, Hungry, and Smart.