Job Roles
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      Front Desk Agent Support

      As a Front Desk Agent Support team member, you will be the face and voice of our organization at our Kitchener location. This team member will provide unwavering support to our Sales team while cultivating a truly memorable experience for everyone who they interact with.


      You will strive for quality, not quantity.


      What You Do:


      • Success in this role is receiving satisfaction and fulfillment by supporting our Sales team
      • Value add will come from coordinating the entire real estate listing process, arranging staging appointments, and gathering feedback
      • Greet clients at reception and assist with various requests including receiving deposit information
      • Answer phones and provide a memorable experience to our clients
      • Arrange showings for each property and confirm with clients and/or Sales Representatives
      • Draft listings on applicable Real Estate Boards
      • Email out of town agent’s codes for Lockboxes
      • Process transactions and offers as needed by managing the deals box
      • Scan/Organize documents, while ensuring the data submitted is complete with all necessary information and all required signatures
      • Support and coordinate with our Marketing team for each listing
      • List and enter information into our Client Relationship Management (CRM) system
      • Communicate with Sales Representatives for missing information, confirm deadlines, and ensure our internal team understands the process
      • Review real estate listing paperwork by Sales Representatives 
      • Ensuring the data submitted is complete with all necessary information and all required signatures
      • Coordinate real estate listing process which may include but is not limited to:
        • Arrange staging appointments and feedback
        • Arrange photographer
        • Arrange sign installation
        • Add to Coming Soon spreadsheet for team & inside sales
        • Follow-up/communication with Sales Representatives for missing information, confirm deadlines, etc.
        • Support marketing for each listing
        • Highlighting features of the property; creating written descriptions
        • Creating Feature Sheets for each property (excluding luxury)
        • Record/Input listing paperwork into all relevant systems and Real Estate Boards
        • Maintain detailed records of listing status (coming soon, listing expiry dates, open houses, etc.)
        • Listing information into our Client Relationship Management (CRM) system (HubSpot)

      How you add value:


      • Flexibility by adapting to shifting demands
      • The willingness to learn new programs, and a desire to want to do more
      • Ability to work collaboratively within a small team and handle conflicting priorities from various stakeholders
      • Can work both in-person and remotely as needed
      • Will organize and prioritize tasks based on deadlines while working in a fast-paced environment
      • A desire for a rewarding 9 a.m. to 5 p.m. Monday through Friday career
      • You live and breathe a customer-first mindset
      • You are Humble, Hungry, and Smart.