- Automation - Tenant Lead is assigned to Selling Agent (Co-owner) in HubSpot via Workflow
- Selling Agent (Co-owner) contacts Tenant(s) to proceed with phone screening
- If the Tenant(s) are a good fit:
- Proceed with online application via web forms
- Selling Agent (Co-owner) creates a new transaction in WebForms to send them the rental application with the template for rental application
- Signers: Tenant(s) to fill in details, CC Only to Sales Representative
- OR If application is completed in person, Selling Agent (Co-owner) replicates the rental application into Web Forms and sends to Sales Representative as Reviewer Only
- Proceed with online application via web forms
- Sales Representative receives Application and ID as a copy from Web Forms
- Contacts Landlord
- Employment Verification
- Completes Credit Check
- References
- Guarantor (if applicable)
- Sales Representative fills out Tenant Approved Gaslight Form
- This form is used to notify Leasing Admin to prepare lease and proceed with the automation
- Automation - Tenant enters Tenant Approved Workflow (Part 1)
- Automation - An Active Renter transaction is created in HubSpot
- Task - Leasing Admin will receive form submission
- Task - Leasing Admin creates Google Drive Folder Here: https://drive.google.com/drive/folders/1vK3YEMOaJ-Q5mG1jqBqYDTy9V8sPQKov
- Task - Leasing Admin logs into Web Forms and edits the Co-owner's transaction to prepare lease:
- Log into itsorealesate.com
- Select Tools > Webforms 2019
- From the dashboard, under Agents, find Bianca Scaletta (first profile)
- Select Impersonate
- On the left menu, select Transactions
- Choose the transaction for the lease application received
- Select Forms
- Ensure all details are filled for each form
- Leasing Admin sends for signing via Authentisign (Web Forms)
- First to Sales Representative as Remote Signer
- Tenants to Remote Signer
- Landlord as Remote Signer
- CC Only Leasing Admin
- Task - 2 hours after Form Submission, a task will be sent to Leasing Admin to verify if the documents are signed
- Once Task for Verify if Documents are Signed is completed Tenant enrolls into Documents Signed Workflow (Part 2):
- Task - Leasing Admin creates transaction in WOLFconnect
- Task - Leasing Admin attaches applicable documents to loadingDOCS
- Task - Leasing Admin attaches applicable documents to Google Drive
- External Email - Tenant(s) receives congratulations email from "Sales Representative" (Only for HIP PROGRAM LEADS)
- Task - YProperty receives task to create deal in Property Vista (Only for HIP PROGRAM LEADS)
- Task - Accounting receives task to verify if deposit has been submitted
- Automation - Once Accounting has completed task that the deposit has been received Tenant enrolls into Firm Lease Workflow
- External Email - Tenant(s) receive a "Thank you for your deposit & Next Steps" Email (Only for HIP PROGRAM LEADS)
- Automation - Transaction will update to Firm Renter in HubSpot
IF THE DEPOSIT TASK HAS NOT BEEN COMPLETED WITHIN 48 HRS:
- Task - Sales Representative contacts Accounting to ensure deposit has not been received
- Task - Sales Representative receives task to follow-up with Tenant(s)
Closing:
- 5 Days before Close tenant will enroll into Closed (Part 4):
- Task - Sales Representative receives task to coordinate:
- Key pick-up/drop off
- Locker information
- Parking information
- Task - Sales Representative receives task to coordinate:
- On closing, Accounting verifies if all file requirements are good to close
- Automation - Transaction will move to deal stage - Closed (renter) Workflow