Agent Support
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      2. Resale Operations
      3. Agent Support

      Calls from Vendors (Cleaner, Equipment, Supplies)

      These are instructions on how to proceed when you receive calls from vendors.

      Instructions

      1. After greeting them and finding out that they are one of the vendors that we do business with

      2. Ask them for their name, and what it is in regards to

      3. Check to see if Jean is available to take the call

        1. If yes, transfer the call

        2. If not, take a message and send Jean an email

      If the call is in regards to outstanding payments/bills: follow the steps for an accounting call.